A customer service for your particular customers
Let your customers’ needs drive the experience
We are wherever your customers are
We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.
Phone
We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.
Chat
We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.
Email
Email and web forms are quick and efficient channels that we use to manage customer interactions.
Whatsapp, Messenger
Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.
Social channels
Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.
Customer service points
Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.
A true partnership
In practice, the customer service you outsource to Dynava becomes part of your organization. We work to achieve the goals of your company, no matter whether they are about improving the cost efficiency, streamline business models, increase sales, or further develop the customer experience. To us, customer service is a way to help you become more successful.
We align with your business goals
Your company’s targets drive your customer service needs. We know how daily customer service routines can help your business achieve even all-encompassing strategic goals.
The core processes stay with your company
Our collaboration agreements are about the functions and routines that need to be implemented to provide best-in-class customer service, but the ownership of and responsibility for the core processes remain with your company.
We work as if we were a part of your organization
In the day-to-day running of your business, outsourced customer service becomes a part of your own organization, without you having to manage a team or spend energy maintaining daily routines.
No customer information is lost
The data collected does not remain passive, and it doesn’t get lost. Together, we define monitoring and report routines.
A solid onboarding process
To make the collaboration a success, we start with a careful onboarding phase.
