Let us take good care of your customer.
Great customer service gives you a competitive edge
Customer service creates better customer experiences
In our view, great customer service is a consistent experience independent of channel. We can staff your customer service any day of the year, all hours of the day. The experience is the same no matter which channel the conversation takes place in: today, we manage customer relations via phone, email, websites, social media, instant messaging, and chat.
Extend the customer life cycle using great customer care
Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer? Excellent customer relations is one of few invariable values when everything from streamed media to ready-packed grocery bags are bought on demand.
Free up time by outsourcing back office services
Is your administration and follow-up tasks eating up too much of your resources at certain times of year? Then we have the solution for you. Outsourcing part or the entire back office work is an excellent way of caring for your customers while taking care of admin duties in an efficient manner.
Get an edge with Workforce Management
Staffing just enough is an art form in its own right. A well-functioning customer service department needs sufficient resources to be able to handle each and every customer interaction in the best way possible. With more than 30 years of experience in the field, we think we have picked up some of the keys to success.
We are wherever your customers are
We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.
Phone
We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.
Chat
We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.
Email
Email and web forms are quick and efficient channels that we use to manage customer interactions.
Whatsapp, Messenger
Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.
Social channels
Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.
Customer service points
Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.
