Welcome to the Digital innovation Team at Dynava LAB!

Empowering Nordic Communications through AI-Supported Customer Service Excellence.

Dynava LAB represents innovation and progress at Dynava.

At Dynava LAB, we envision a future where digital development and generative AI together with the human capabilities are the cornerstones of customer service excellence.

In the Customer Service Segment

Personalized Experience

AI can analyze customer data to provide tailored recommendations and services, enhancing and measuring customer satisfaction

24/7 Availability

Digital customer service solutions like chat- and voicebots are available around the clock, providing immediate assistance to customers anytime. To compliment automatic services, our employees are ready at your request.

Personal assistant

Both our employees and our customers will benefit from the support of digital personal assistants, serving verified and relevant information when requested.

Scalability

AI systems can handle a large number of queries simultaneously, scaling as customer demand increases, supporting large and unexpected volume changes.

Feedback and Improvement

AI can continuously learn from customer interactions, leading to ongoing improvement in education, service quality and in the offering of services.

Redefining customer service through digital innovation and AI

A department dedicated to Digital Development and Artificial Intelligence (AI), with a special focus on Generative AI.

Dynava Embracing the Future

This strategic move is designed to enhance our customer service capabilities and ensure that we stay at the forefront of technological innovation.

This is Dynava LAB

Our commitment is to revolutionize the customer service landscape in the Nordic countries by:

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Improving efficiency through technical innovation and skills

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Creative value-adding services and products of use for Dynava’s clients.

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Offering adopted and secure solutions for Customers.