Outsourced customer service as a competitive advantage for your company
We combine over a hundred years of customer service experience with smart technology.
Dynava is a Nordic customer service partner for businesses
Need fast, responsive customer service and a seamless experience across every channel?
We serve your customers smoothly by phone, email, social media, instant messaging, and chat, always with the same expertise, friendliness, and multilingual support, even 24/7 when needed.
Want to extend customer relationships and reduce churn?
Our proactive customer care manages your customers' contract situations, reaches out at the right time, and ensures a smooth continuation that strengthens trust.
Does your business often receive customer inquiries that require specialized expertise?
Our experts work across many different industries, including energy and electricity companies, waste management companies, facility services, logistics, e-commerce, and the public sector, so specialized expertise is always available when you need it.
Customer service in every touchpoint
We serve your customers across all channels, available 24/7 when needed.
Frequently asked questions about outsourcing customer service:
What does Dynava offer in customer service outsourcing?
Dynava provides outsourced customer service and contact center services across all channels: phone, chat, email, instant messaging, and social media. The service is available multilingually and around the clock when needed. We also handle customer care, proactive contact, and industry-specific solutions across sectors from energy to logistics and the public sector.
Mitä contact center ‑palvelut sisältävät?
Dynavan contact center ‑palvelut sisältävät monikanavaisen asiakaspalvelun, laadunhallinnan, raportoinnin ja jatkuvan kehittämisen. Yhdistämme asiantuntijat ja älykkään teknologian – automatisoimme ensimmäisen tason kontakteja jopa 70 %, jolloin henkilöasiantuntijat voivat keskittyä vaativampiin asiakaskohtaamisiin.
What do contact center services include?
Dynava's contact center services include multichannel customer service, quality management, reporting, and continuous development. We combine experts and smart technology — automating up to 70% of first-level contacts, allowing our specialists to focus on more complex customer interactions.
Is Dynava's customer service multilingual and available 24/7?
Yes. We serve customers in Finnish, Swedish, and English, and the service can be arranged around the clock across all channels. Flexibility is one of the key benefits of outsourcing: staffing scales with demand without the need for recruitment.
How does outsourcing customer service affect costs?
Outsourcing turns fixed staffing costs into flexible and predictable ones. You only pay for the capacity you need, as the service scales from quiet periods to peak demand without additional recruitment costs. Our clients have achieved significant savings while customer satisfaction has improved. Our clients' NPS score of 53 shows that we are a partner you can trust.
Why choose Dynava as your contact center partner?
Dynava combines over a hundred years of customer service experience with modern technology. We operate across the Nordics as well as in Estonia, Moldova, Senegal, and Cyprus — our international network enables flexible staffing and multilingual service. Our industry expertise spans energy and utility companies, waste management, real estate, the public sector, and e-commerce.
When does it make sense to outsource customer service?
Outsourcing is especially relevant when customer volumes grow, service is needed across multiple channels, staffing needs fluctuate, or you want to develop customer service into a stronger driver of business value. We offer a flexible solution that scales with your business, actively developing the service based on your needs and goals.
Deep industry knowledge
We run the customer service of many leading Nordic businesses. This has given us a unique understanding and experience from the field, providing us with solid knowledge about many industries.
Property management is complex, and there is a significant responsibility towards residents, tenants, authorities, and other stakeholders.
With smooth customer service, your company can respond quickly, flexibly, and create positive interactions.
We have collaborated with some of the sector’s leading companies for decades. This allows us to handle all sides of the business, from electricity trade via grid distribution through to the production of electricity.
An accessible customer service yields happier customers. We help manage your customer relations with regards to all areas of waste management and disposal, from collection and transport to recycling, treatment, and monitoring.
Even when your business is run entirely online, you will need to offer customer service to those who buy from you via any channel they see fit, not just digital ones. We have them all covered.
